FAQs
How long will it take for my order to arrive?
All orders are shipped from our UK warehouse within 2 days.
Delivery usually takes 2–5 business days depending on your location.
You’ll receive a tracking number once your order has been dispatched.
Do you offer free shipping?
Yes! We offer Free UK Shipping on all orders over £30.
for smaller orders, a flat delivery fee of £3.99 applies.
Where do you ship from?
All physical products are shipped directly from our UK fulfilment centre, ensuring fast and reliable delivery without customs delays.
What’s included in the Discovery Set?
The AstroKids™ Discovery Set includes:
- Compact Telescope
- smartphone Holder Mount
- Personalised Digital Star Map (sent by email)
- Free UK Shipping
Everything your child needs for an unforgettable stargazing experience.
How does the Digital Star Map work?
After checkout, you’ll receive an email asking for your location (city/country) and optional date.
We’ll then send you a personalised high-resolution digital file within 24 hours.
You can print it at home or keep it as a digital keepsake.
Is the telescope easy for kids to use?
Absolutely! The AstroKids™ Telescope is designed for children aged 6+, with a lightweight body and simple focus adjustment.
It’s perfect for family nights, school projects, or outdoor adventures.
What is your return policy?
We offer 14-day returns for all physical items if unused and in original packaging.
Digital products (like the Star Map) are non-refundable once delivered, since they are personalised.
Your satisfaction matters — just contact us if something isn’t right.
Is AstroKids™ a trusted brand?
Yes! Over 10,000 UK families have chosen AstroKids™ for their children’s first science and discovery experiences.
We’re proud to be rated 4.8/5⭐ for product quality, delivery speed, and customer service.